Receptionist Apply Now
Job Description
Who we are
We are a leading real estate services company. We combine global standards with specialised local knowledge to create customisable, high-performance solutions for our clients. We advise property owners and occupiers on all aspects of their property strategies. We help them develop, buy, sell, lease, value, and manage their assets. Our dedication to quality and excellence sets us apart in the industry.
Why choose us
Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals and leverage unparalleled resources. Enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated. You will have a rewarding journey as you advance in your career.
About the role
As a receptionist at our company, you will receive and handle walk-in clients and visitors, and to answer switchboard in such a way that it projects a professional image of the centre and maintaining a pristine reception area, responsible for controlling the bookings for meeting rooms.
General administrative support in terms of procurement administration will also form part of this position in supporting the centre management team.
The candidate will also be required to work as a Customer Services Officer at some weekends or public holidays.
What you will bring
Inherent requirements for the position (non-negotiable)
- Grade 12 or equivalent
- 3 years of relevant experience in an administrative environment.
- Experience in managing a switchboard
- Retail shopping centre experience
- Excellent telephone etiquette and communication skills.
- Computer literacy (MS Office)
Additional demonstrable requirements:
- Methodical approach to tasks and attention to detail.
- Ability to work collaboratively as part of a team.
- Ability to multitask effectively and manage multiple priorities.
- Strong interpersonal skills for engaging with clients, visitors, and team members.
- Strong administration skills.
What you will be doing
You will be responsible for the following:
- Receive walk-in enquiries / complaints from members of the public and direct and assist accordingly.
- Assist the Security, Cleaning and Parking contractors with all requests.
- Give directions to the public (walk-ins) re the location of specific offices.
- Wheelchair bookings (where relevant)
- Receive tenant enquiries / complaints (via telephone / in person / in writing).
- Log complaint / request on the Call & Query System and assign the query to the appropriate person.
- Follow up on the progress of the action if feedback has not been received before the deadline.
- Reception duties at the front desk of the office reception (public/tenants/contractors)
- Operation of the Switchboard
- Update emergency contact numbers and tenant telephone numbers.
- Take and relay messages for building staff.
- Make bookings for the auditorium, where applicable.
- Liaise with service providers where applicable
- Send circular letters to clients during break-downs (example: air-con/lifts)
- General typing for the Building Manager
- Send, sort and distribute post.
- PA announcements where applicable
- Assist all teams where required.