With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Unemployed Learnership Face to Face Financial Advisor opportunity, the incumbent must have completed a Diploma in finance, advantage and preference if any Financial planning qualifications or RE5 certification is obtained. Learners will start on 1 April 2025 for 12 months.
Job Description
- Sales and Service Delivery Focus (Supervision and support)
- Facilitate seamless sales activation, conversion, and fulfillment for new to bank and current customers. Deepen Customer Relationships
- Provide a high level of individualized service to customers by utilizing consultative relationships with customers to increase loyalty and business referrals.
- Sales conclusion and sales activation
- Apply knowledge to drive seamless fulfilment of sales and timeous reporting on customer sales-related queries
- Ensuring that all credit- and fraud referrals are investigated and resolved or escalated and resolved Customer Experience Management
- Interact with customer segments in a manner that enhances the brand experience Manage transactional activities.
- Perform work as per the pre-set daily workforce plans and schedule necessary adjustments. Record and report to provide timely and accurate information and provide monthly reports that reflect insight into tendencies and patterns.
- Risk and governance Comply and adhere to all internal and external risk and governance policies, standards, and procedures and escalate associated risks.
- Adhere to NCA, FICA, and FAIS legislation.
Education
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.